Policy and Certificates

In all of its operations, OTOKOÇ OTOMOTIV is committed to;

• Being your innovative, global travel companion offering transportation solutions,
• Improving the quality of its operations with technological developments, innovative approaches and digitalization,
• Becoming a leading role model with practices and processes that will generate added value for Turkey and the automotive industry,
• Achieving the highest level of reliability by adopting sustainable practices in order to increase customer and employee satisfaction, eco-consciousness, financial profitability and efficiency,
• Ensuring maximum satisfaction for all stakeholders and customers by meeting the needs and expectations of interested parties,
• Fulfilling its obligations to comply with national and/or international regulations and other requirements related to quality, environment, occupational health and safety,
• Evaluating the environmental impact (air, water, soil, human, flora, natural life) of its activities to prevent major environmental risks and pollution and continuously improving environmental performance,
• Preserving natural resources by controlling and reducing pollution at the source,
• Preventing any mental or physical harm to its employees arising from occupational accidents and diseases and taking proactive measures by evaluating the risks,
• Promoting an awareness on the protection of environment and eco-consciousness for its employees and related parties collaborating with Otokoç Otomotiv through its activities and social responsibility projects aiming to increase environmental awareness,
• Providing the necessary resources for the development of its employees and related parties in line with the goals of Otokoç Otomotiv,
• Ensuring customer satisfaction by being open, fast, reliable, impartial, fair, sensitive, accessible, solution-oriented and transparent while dealing with customer complaints and by adopting a holistic approach in addressing issues while adhering to its privacy policy,
• Ensuring the continuous improvement of the performance of its integrated management system by creating and reviewing the goals, objectives and programs of the system while acting in line with the goals and principles of Koç Holding and the mission, vision and strategy of Otokoç Otomotiv.