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Customer Experience

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As Avis, our main goal is to provide the best service to our customers in all countries. In line with this purpose, we believe that the key to maintaining our ongoing image of quality service is the satisfaction of our customers.

As the Customer Experience Department, we follow up all kinds of demands and expectations of our customers regarding our company and our rental service in order to conclude them within specified period and inform you about the issue throughout the process, and resolve it. In addition, we search for ways to perfect the service we provide to our customers through regular surveys.

As Avis Customer Experience Department, our aim is not to resolve your complaints, but to achieve "Absolute Customer Satisfaction" and not to compromise our customers' expectations. Your demands, expectations and questions are considered as opportunities for continuous improvement and development in our business processes.

You can send your suggestions, requests, criticisms and comments via our Contact Center by calling 444 28 47 / 444 AVIS line between 08:00-17:00 on weekdays, our WhatsApp line, our contact form on our website, or our e-mail address cs@avis.com.tr.

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Our Customer Application Management Policy  

  • For your questions, requests and criticisms, you can reach us via the contact form on our website, e-mail, our contact center or WhatsApp line during working hours on weekdays.
  • Receipt of your application is communicated by e-mail and SMS or our contact center.
  • Your applications are treated fairly, impartially and equally without any charge.
  • Confidentiality of your personal information is extremely important to us, thus it is not shared or used with third parties for any purpose other than your application.
  • Your applications are evaluated within the framework of company policies and legal practices, we take care to offer applicable solutions, to meet your needs and to protect your rights at all times.
  • Your questions, requests and criticisms are recorded, then solution suggestions and decisions taken are explained with their justifications.
  • We consider all kinds of feedback from you in a way to improve the quality of our products and services and our business processes, and adopt a customer-oriented approach by targeting perfection.